We want you to enjoy your stay in China to the full.
We believe that excellent service is an important basis for a relaxing and
unforgettable trip to China.
For this reason, our competent, experienced and dedicated team, as well as our
business partners work hard to guarantee you the best possible service.
Before your trip
Our travel consultants have experience of travel to every corner of China and comprehensive knowledge of different languages and cultures. We will reply to your inquiry within 24 hours with a detailed price quotation and tour information.
During your trip - 24/7 Customer Service
During your trip to China, you can always rely on our team in the office. We will answer your questions and solve your problems quickly and professionally.
Alternatively, you can rely on our local travel agencies and the guides who are accompanying you. All of our carefully selected local agencies and their extensive networks know the importance of good service and your satisfaction and will respond immediately to any possible problem during the tour.
After your trip
We value the opinions of our customers and rely on their personal assessments. We operate continuous quality control in order to ensure 100 % satisfaction and to enable us to constantly improve our service for the future.
After the trip,our customers are provided with evaluation forms, which offer the opportunity to give detailed feedback about our service and the individual tour components we deliver. Suggestions and recommendations are also welcome. The evaluation forms are then carefully read by our staff.
In addition, our customers are welcome to visit us in person at our office in Hangzhou to share travel experiences and any suggestions.