Excellent quality and service

 
Excellent  quality and service
Authentic China
Good value for money
Safety
 

              

We want you to enjoy your stay in China to the full.

We believe that excellent service is an important basis for a relaxing and unforgettable trip to China. For this reason, our competent, experienced and dedicated team, as well as our business partners work hard to guarantee you the best possible service.


Before your trip

Our travel consultants have experience of travel to every corner of China and comprehensive knowledge of different languages and cultures. We will reply to your inquiry within 24 hours with a detailed price quotation and tour information.


During your trip - 24/7 Customer Service

During your trip to China, you can always rely on our team in the office. We will answer your questions and solve your problems quickly and professionally.


Alternatively, you can rely on our local travel agencies and the guides who are accompanying you. All of our carefully selected local agencies and their extensive networks know the importance of good service and your satisfaction and will respond immediately to any possible problem during the tour.


After your trip

We value the opinions of our customers and rely on their personal assessments. We operate continuous quality control in order to ensure 100 % satisfaction and to enable us to constantly improve our service for the future.


After the trip,our customers are provided with evaluation forms, which offer the opportunity to give detailed feedback about our service and the individual tour components we deliver. Suggestions and recommendations are also welcome. The evaluation forms are then carefully read by our staff.


In addition, our customers are welcome to visit us in person at our office in Hangzhou to share travel experiences and any suggestions.


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CHINA GROUP TOURS is the leading online China group tour operator. We provide both classical Tours for China and Tibet, Yangtze Cruise, Silk Road and special interest Tours like Trekking, Cycling and Kung Fu & Tai Chi. We also provide Single City Tours to Beijing, Shanghai, Xi'an, Guilin and Hong Kong.


Our international website: China Reisen Tour China Schweiz Voyages Chine China Tours
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